- Innovator. These consumers are on the leading edge of
change, have the highest incomes, and such high self-esteem and abundant
resources that they can induldge in any or all self-orientations. They
are located above the rectangle. Image is important to them as an
expression of taste, independence, and character. Their consumer choices are directed toward the "finer things in life."
- Thinkers. These consumers are the high-resource group
of those who are motivated by ideals. They are mature, responsible,
well-educated professionals. Their leisure activities center on their homes, but they are well informed about what goes on in the world and are open to new ideas and social change. They have high incomes but are practical consumers and rational decision makers.
- Believers. These consumers are the low-resource group of those who are motivated by ideals. They are conservative and predictable consumers who favor American products and established brands. Their lives are centered on family, community, and the nation. They have modest incomes.
- Achievers. These consumers are the high-resource group
of those who are motivated by achievement. They are successful
work-oriented people who get their satisfaction from their jobs and
families. They are politically conservative
and respect authority and the status quo. They favor established
products and services that show off their success to their peers.
- Strivers. These consumers are the low-resource group
of those who are motivated by achievements. They have values very
similar to achievers but have fewer economic, social, and psychological
resources. Style is extremely important to them as they strive to
emulate people they admire.
- Experiencers. These consumers are the high-resource
group of those who are motivated by self-expression. They are the
youngest of all the segments, with a median age of 25. They have a lot
of energy, which they pour into physical exercise
and social activities. They are avid consumers, spending heavily on
clothing, fast-foods, music, and other youthful favorites, with
particular emphasis on new products and services.
- Makers. These consumers are the low-resource group of
those who are motivated by self-expression. They are practical people
who value self-sufficiency. They are focused on the familiar-family, work,
and physical recreation-and have little interest in the broader world.
As consumers, they appreciate practical and functional products.
- Survivors. These consumers have the lowest incomes.
They have too few resources to be included in any consumer
self-orientation and are thus located below the rectangle. They are the
oldest of all the segments, with a median age of 61. Within their
limited means, they tend to be brand-loyal consumers.
VALS ("Values, Attitudes And Lifestyles") is a proprietary research methodology used for psychographic market segmentation.
Market segmentation is designed to guide companies in tailoring their
products and services in order to appeal to the people most likely to
purchase them.
VALS was developed in 1978 by social scientist and consumer futurist Arnold Mitchell and his colleagues at SRI International.
It was immediately embraced by advertising agencies, and is currently
offered as a product of SRI's consulting services division. VALS draws
heavily on the work of Harvard sociologist David Riesman and psychologist Abraham Maslow.[1]
Mitchell used statistics to identify attitudinal and demographic
questions that helped categorize adult American consumers into one of
nine lifestyle types: survivors (4%), sustainers (7%), belongers (35%),
emulators (9%), achievers (22%), I-am-me (5%), experiential (7%),
societally conscious (9%), and integrated (2%). The questions were
weighted using data developed from a sample of 1,635 Americans and their
partners, who responded to an SRI International survey in 1980.[2]
The main dimensions of the VALS framework are primary motivation (the
horizontal dimension) and resources (the vertical dimension). The
vertical dimension segments people based on the degree to which they are
innovative and have resources such as income, education, self-confidence, intelligence, leadership skills, and energy. The horizontal dimension represents primary motivations and includes three distinct types:
- Consumers driven by knowledge and principles are motivated primarily by ideals. These consumers include groups called Thinkers and Believers.
- Consumers driven by demonstrating success to their peers are motivated primarily by achievement. These consumers include groups referred to as Achievers and Strivers.
- Consumers driven by a desire for social or physical activity, variety, and risk taking are motivated primarily by self-expression. These consumers include the groups known as Experiencers and Makers.
At the top of the rectangle are the Innovators,
who have such high resources that they could have any of the three
primary motivations. At the bottom of the rectangle are the Survivors,
who live complacently and within their means without a strong primary
motivation of the types listed above. The VALS Framework gives more
details about each of the groups.
Psychographic segmentation has been criticized by well-known public
opinion analyst and social scientist Daniel Yankelovich, who says
psychographics are "very weak" at predicting people's purchases, making
it a "very poor" tool for corporate decision-makers.[1] VALS has also been criticized as too culturally specific for international use.[2]
Researchers faced some problems with the VALS method and SRI developed
the Vals 2 programme in 1978 and significantly revised it in 1989. VALS2
puts less emphasis on activities and interests and more on a
psychological base to tap relatively enduring attitudes and values.
VALS2 has two dimensions. The first dimension –Self orientation,
determines the type of goals and behaviours that individuals will
pursue, and refers to pattern of attitudes and activities which help
individuals reinforce, sustain or modify their social self-image. This
is a fundamental human need. The second dimension- Resources-reflects
the ability of individuals to pursue their dominant self orientation
that includes full range of physical, psychological, demographic and
material means such as self-confidence, interpersonal
skills,inventiveness,intelligence,eagerness to
buy,money,position,education,etc. According to VALS2, a consumer
purchases certain products and services because the individual is a
specific type of person. The purchase is believed to reflect a
consumer’s lifestyle, which is a function of self –orientation and
resources.
